1. Scope
This policy explains how cancellation and refund requests are handled for OSP Digital Solutions services, packages, education/registration fees, and digital products. A specific quotation, checkout page, service agreement or package may contain additional or different cancellation terms; those specific terms will apply to that purchase.
2. Cancellation Before Work or Delivery
If you wish to cancel an order, contact OSP as soon as possible. Whether a cancellation can be accepted depends on the service type, whether work has started, whether third-party costs have already been incurred, and any terms shown at purchase.
3. Custom Digital Services
For custom work such as website development, design, marketing setup, SEO work, app development, automation or other professional services, amounts attributable to work already completed, reserved resources, purchased third-party items or non-recoverable costs may not be refundable. Any eligible balance will be assessed based on the actual project status and applicable agreement.
4. Digital Products & Downloads
Because digital products can often be accessed, copied or downloaded immediately, completed digital deliveries are generally not refundable solely because of a change of mind. If a product is materially defective, inaccessible due to an OSP delivery error, or significantly different from its description, contact us so we can investigate and provide an appropriate remedy where required.
5. Duplicate or Incorrect Payments
If you believe you were charged more than once, charged an incorrect amount, or payment succeeded but the order was not recorded correctly, contact us with the transaction reference. Verified duplicate or erroneous charges will be corrected or refunded as appropriate.
6. Third-Party Charges
Domain registrations, hosting, advertising spend, government fees, payment-gateway charges, software licenses or other third-party costs may be subject to the third party’s own cancellation/refund rules and may be non-refundable once purchased or consumed.
7. How to Request a Cancellation or Refund
Email contact@ospdigitalsolutions.in with your name, order/service details, payment reference and reason for the request. We may ask for additional information needed to verify the transaction. Approved refunds are returned through an available payment method, and bank/payment-provider processing times may vary.
8. Statutory Rights
Nothing in this policy limits any refund, cancellation or consumer right that cannot legally be excluded under applicable law.